job description
Join Oriental Coffee International as a Service Crew in Bali’s most vibrant locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung! We’re seeking passionate, customer-focused individuals to deliver exceptional hospitality experiences in our premium café settings.
As part of our dynamic team, you’ll play a key role in maintaining our reputation for world-class service, ensuring every guest leaves with a memorable impression. Whether you’re serving artisanal coffee, assisting with food orders, or creating a welcoming atmosphere, your dedication to excellence will be at the heart of our operations.
This is a fantastic opportunity for those who thrive in fast-paced environments, enjoy teamwork, and have a flair for customer interaction. With competitive compensation, career growth potential, and the chance to work in Bali’s most sought-after destinations, this role is perfect for hospitality professionals looking to elevate their careers.
Responsibility
- Provide exceptional customer service with a friendly, professional demeanor in a high-traffic café environment.
- Take and process orders accurately, ensuring timely delivery of food and beverages.
- Maintain a clean, organized, and visually appealing workspace, including dining areas, counters, and service stations.
- Assist in inventory management, including stocking supplies and reporting low levels to supervisors.
- Handle cash transactions and operate POS systems with precision and integrity.
- Collaborate with kitchen and barista teams to ensure seamless service and customer satisfaction.
- Address customer inquiries, concerns, or complaints promptly and professionally.
- Uphold brand standards for presentation, hygiene, and service quality at all times.
Qualifications
- Minimum 1 year of experience in a customer service, hospitality, or F&B role (preferred but not mandatory).
- Excellent communication skills in English; additional languages are a plus.
- Strong interpersonal skills with a natural ability to engage with diverse customers.
- Ability to work flexible hours, including weekends, holidays, and peak service times.
- High attention to detail and a proactive approach to problem-solving.
- Physical stamina to stand for extended periods and lift/move items up to 10 kg.
- Basic knowledge of coffee, tea, or food service is advantageous.
- Team player with a positive attitude and a commitment to continuous learning.