job description
Join Oriental Coffee International as a Service Crew at our flagship Ombak KLCC location and become part of a dynamic team dedicated to delivering exceptional café experiences in the heart of Kuala Lumpur. This is your opportunity to work in a vibrant, fast-paced environment where passion for coffee and customer service excellence are at the core of everything we do.
At Ombak KLCC, we pride ourselves on blending traditional coffee craftsmanship with modern café culture. As a Service Crew member, you’ll play a pivotal role in creating memorable moments for our diverse clientele—from local coffee enthusiasts to international visitors. Whether you’re preparing artisanal beverages, maintaining a welcoming atmosphere, or ensuring seamless operations, your contributions will directly impact our reputation as a premier café destination.
We offer competitive compensation (RM 2,500 – RM 3,500/month), comprehensive training, and opportunities for career growth within our expanding brand. If you’re energetic, customer-focused, and eager to thrive in the hospitality industry, we’d love to hear from you!
Responsibility
- Provide exceptional customer service with a friendly, professional demeanor to all café patrons.
- Prepare and serve high-quality coffee, teas, and light meals according to established recipes and presentation standards.
- Operate cash registers and POS systems accurately, handling payments and processing transactions efficiently.
- Maintain a clean, organized, and well-stocked workstation, including coffee equipment, tables, and service areas.
- Assist in inventory management, including restocking supplies and reporting low stock to supervisors.
- Collaborate with team members to ensure smooth café operations during peak hours and special events.
- Uphold food safety and hygiene standards in compliance with local regulations and company policies.
- Handle customer inquiries, complaints, or special requests promptly and professionally.
Qualifications
- Minimum SPM/O-Level or equivalent; higher education in hospitality is a plus.
- Proven experience in customer service, F&B, or retail (preferred but not mandatory—training provided).
- Excellent communication skills in English and Bahasa Malaysia; additional languages are advantageous.
- Strong teamwork and interpersonal skills with a positive, can-do attitude.
- Ability to work in shifts, including weekends, public holidays, and peak hours.
- Basic knowledge of coffee preparation or willingness to learn barista skills.
- Physical stamina to stand for extended periods and lift moderate weights (e.g., coffee bags, trays).
- Passion for delivering outstanding service and creating a welcoming café atmosphere.