job description
Join Little Farms as a Guest Relations Executive in Baliâs most vibrant locations!
Little Farms is a premium lifestyle brand dedicated to delivering exceptional customer experiences through our curated selection of organic, sustainable, and artisanal products. With a strong presence in Baliâs most sought-after destinationsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badungâwe pride ourselves on creating a welcoming, personalized, and memorable experience for every guest. As a Guest Relations Executive, you will be the face of our brand, ensuring that every interaction reflects our commitment to excellence, warmth, and authenticity.
In this role, you will play a pivotal part in fostering long-lasting relationships with our diverse clientele, including locals, expatriates, and international visitors. Whether youâre assisting a health-conscious traveler in finding the perfect organic product or ensuring a seamless in-store experience for a VIP guest, your passion for hospitality and attention to detail will set you apart. This is more than just a jobâitâs an opportunity to grow with a dynamic team in one of the worldâs most beautiful and culturally rich destinations.
If you thrive in a fast-paced, customer-centric environment and are eager to make a meaningful impact, weâd love to hear from you. Join us in redefining luxury retail and hospitality in Bali!
Responsibility
- Serve as the primary point of contact for guests, providing personalized assistance and ensuring a seamless, high-touch experience in-store and during events.
- Build and maintain strong relationships with customers, anticipating their needs and exceeding expectations through attentive, proactive service.
- Handle guest inquiries, feedback, and complaints with professionalism, resolving issues promptly and escalating when necessary to ensure satisfaction.
- Collaborate with the store team to maintain a welcoming, organized, and visually appealing retail environment that aligns with Little Farmsâ brand standards.
- Assist in coordinating and executing in-store events, promotions, and VIP experiences to enhance customer engagement and loyalty.
- Monitor and report on guest feedback, trends, and preferences to help shape future offerings and improve service delivery.
- Support the team in achieving sales targets by identifying upsell and cross-sell opportunities while maintaining a consultative approach.
- Stay updated on product knowledge, including sourcing, benefits, and sustainability practices, to educate and inspire guests.
Qualifications
- A minimum of 2 years of experience in guest relations, hospitality, luxury retail, or a customer-facing role in a premium service environment.
- Exceptional interpersonal and communication skills, with the ability to engage confidently with diverse audiences, including high-profile guests.
- A natural problem-solver with a proactive mindset and a passion for delivering outstanding customer service.
- Proficiency in English is required; fluency in Bahasa Indonesia or additional languages (e.g., Mandarin, Russian, French) is a strong advantage.
- Strong organizational skills and the ability to multitask in a fast-paced, dynamic environment.
- A positive, can-do attitude with a genuine enthusiasm for building relationships and creating memorable experiences.
- Familiarity with POS systems, CRM tools, and Microsoft Office Suite is a plus.
- A passion for health, wellness, sustainability, or organic products is highly desirable.