job description
Join the vibrant team at Forest City Marina Hotel as a Service Crew and become the heart of exceptional guest experiences in Bali's most sought-after destinations. This role is perfect for individuals who thrive in dynamic environments, enjoy interacting with people, and take pride in delivering top-tier hospitality. As a Service Crew member, you will play a pivotal role in ensuring every guest leaves with memorable dining experiences, from warm welcomes to flawless service.
Forest City Marina Hotel is renowned for its commitment to excellence, offering a blend of luxury and local charm. Whether you're serving in our elegant dining areas or assisting at special events, your dedication to service will contribute to our reputation as a premier hospitality destination. This position offers competitive compensation, opportunities for career growth, and the chance to work in some of Bali's most picturesque locations.
If you are passionate about hospitality, possess a friendly demeanor, and are eager to grow in a supportive environment, we invite you to apply. Be part of a team that values professionalism, teamwork, and a shared commitment to creating unforgettable guest experiences.
Responsibility
- Provide warm, attentive, and personalized service to all guests, ensuring their dining experience exceeds expectations.
- Take accurate food and beverage orders, relaying them efficiently to the kitchen and bar staff while adhering to dietary preferences and special requests.
- Serve food and beverages promptly and professionally, maintaining high standards of presentation and hygiene.
- Maintain a clean and organized dining area, including setting tables, replenishing supplies, and ensuring a welcoming ambiance.
- Handle guest inquiries and concerns with patience and professionalism, escalating issues to management when necessary.
- Collaborate with kitchen and bar staff to ensure seamless service, minimizing wait times and maximizing guest satisfaction.
- Assist in the setup and breakdown of dining areas for special events, banquets, or private functions.
- Uphold all health, safety, and sanitation standards in compliance with hotel policies and local regulations.
Qualifications
- Previous experience in a customer service or hospitality role is preferred but not required; training will be provided.
- Excellent communication skills in English; proficiency in additional languages is a plus.
- Friendly, approachable, and able to work effectively in a fast-paced environment.
- Strong attention to detail, especially in maintaining cleanliness and presentation standards.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by the hospitality industry.
- Basic knowledge of food and beverage service, including wine and menu pairings, is advantageous.
- Physical stamina to stand for extended periods and lift or carry trays and supplies as needed.
- A positive attitude, teamwork mindset, and a genuine passion for delivering exceptional guest experiences.