job description
Join MAS Awana Services as a Service Crew in the vibrant heart of Bali! We are seeking passionate and customer-focused individuals to deliver exceptional service in our café and hospitality operations. This role is perfect for those who thrive in dynamic environments, enjoy engaging with guests, and take pride in maintaining high standards of cleanliness and efficiency.
As part of our team, you will play a key role in ensuring smooth daily operations, from serving customers with a smile to supporting administrative tasks. Whether you’re assisting with food and beverage service, maintaining a welcoming atmosphere, or handling basic operational duties, your contributions will directly impact guest satisfaction and our reputation for excellence.
Bali’s bustling tourism industry offers a unique opportunity to grow your career in hospitality while enjoying the island’s rich culture and stunning landscapes. If you’re a team player with a positive attitude and a commitment to service excellence, we’d love to hear from you!
Responsibility
- Provide exceptional customer service with a friendly and professional demeanor.
- Assist in café operations, including order taking, food and beverage service, and cash handling.
- Maintain cleanliness and hygiene in all guest areas, including dining spaces, counters, and restrooms.
- Support basic administrative tasks, such as inventory tracking, reporting, and daily logs.
- Collaborate with team members to ensure smooth workflow during peak hours.
- Handle customer inquiries and resolve complaints promptly and courteously.
- Assist in setup and breakdown of service areas for events or daily operations.
- Adhere to safety and sanitation standards in compliance with company policies.
Qualifications
- Minimum high school diploma or equivalent; hospitality training is a plus.
- Proven experience in customer service, café, or restaurant roles (fresh graduates with enthusiasm are welcome).
- Excellent communication and interpersonal skills in English (additional languages are an advantage).
- Ability to work in a fast-paced environment with a positive attitude.
- Team player with a strong work ethic and attention to detail.
- Flexibility to work shifts, weekends, and holidays as required.
- Basic knowledge of POS systems and cash handling is preferred.
- Physical stamina to stand for extended periods and lift moderate weights.