job description
Join LausGroup of Companies as a Service and Parts Supervisor in beautiful Bali and take the lead in driving aftersales excellence. In this pivotal role, you will manage and inspire a high-performing team to achieve monthly targets while delivering unparalleled customer service. Your leadership will ensure seamless operations, from parts inventory management to service delivery, fostering customer loyalty and business growth.
As part of a dynamic and innovative company, you will have the opportunity to shape the aftersales experience in one of the world's most vibrant destinations. If you are a results-driven professional with a passion for automotive service and team leadership, this is your chance to make a significant impact in a thriving industry.
Bali offers a unique blend of professional opportunities and an exceptional quality of life, making it an ideal location for career growth and personal fulfillment. Apply now and take the next step in your career with LausGroup of Companies.
Responsibility
- Lead and manage the aftersales team to achieve monthly sales and service targets.
- Oversee parts inventory management, ensuring optimal stock levels and timely procurement.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Monitor and analyze aftersales performance metrics, providing actionable insights for improvement.
- Collaborate with other departments to ensure seamless service delivery and customer experience.
- Train and mentor team members to uphold high standards of service and professionalism.
- Handle customer inquiries and resolve escalated issues with efficiency and empathy.
- Ensure compliance with company policies, industry regulations, and safety standards.
Qualifications
- Bachelor's degree in Engineering, Business Administration, or a related field.
- Proven experience in aftersales, parts management, or a similar supervisory role.
- Strong leadership and team management skills with a track record of achieving targets.
- Excellent communication and interpersonal skills for customer and team interactions.
- Proficiency in inventory management software and MS Office Suite.
- Analytical mindset with the ability to interpret performance data and drive improvements.
- Customer-focused attitude with a commitment to delivering exceptional service.
- Familiarity with automotive industry standards and best practices is a plus.