job description
Join Cycle & Carriage as a Service Ambassador and become the face of our brand in Bali’s most vibrant locations. This role is perfect for individuals who thrive in customer-facing environments and are passionate about delivering exceptional service. As a Service Ambassador, you will engage with customers, provide product information, and ensure a seamless experience that reflects our commitment to excellence.
Based in the heart of Bali, you will work in dynamic settings across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is an exciting opportunity to grow your career in sales and customer service while enjoying the unique culture and lifestyle of Bali.
We offer competitive compensation, comprehensive training, and a supportive work environment. If you are a motivated individual with a knack for building relationships and a desire to excel in a fast-paced industry, we want to hear from you!
Responsibility
- Greet and assist customers in a professional and friendly manner, ensuring a positive first impression.
- Provide detailed information about products and services, addressing customer inquiries and concerns.
- Maintain a clean and organized workspace, adhering to company standards and guidelines.
- Collaborate with the sales team to achieve targets and contribute to the overall success of the business.
- Handle customer feedback and escalate issues to the appropriate departments when necessary.
- Participate in training sessions and stay updated on product knowledge and company policies.
- Assist in promotional events and marketing activities to enhance brand visibility.
- Uphold the company’s values and ensure a high level of customer satisfaction at all times.
Qualifications
- Minimum GCE ‘O’ Levels or equivalent qualification.
- At least 1 year of experience in customer service or a related field.
- Excellent interpersonal and communication skills, with the ability to engage effectively with diverse customers.
- Proficient in Microsoft Office Suite and basic computer applications.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- A positive attitude, a team player mindset, and a willingness to learn and grow.
- Fluency in English; additional languages are a plus.
- Ability to work flexible hours, including weekends and holidays, as required.