job description
Join Edge Tutor as a Remote Account Manager and play a pivotal role in delivering exceptional online education services to our global client base. In this dynamic position, you will oversee the end-to-end management of client accounts, ensuring seamless service delivery, client satisfaction, and long-term partnerships. Based in the vibrant regions of Bali (Canggu, Ubud, Denpasar, and more), you’ll work in a flexible, remote environment while contributing to the growth of a leading EdTech company.
As the bridge between our tutors and clients, you’ll leverage your client relationship management and operational excellence skills to drive efficiency, resolve challenges, and enhance the learning experience. This role is ideal for a proactive, detail-oriented professional with a passion for education and a knack for building strong, trust-based relationships.
At Edge Tutor, we empower our team with the tools and autonomy to excel. If you thrive in a fast-paced, collaborative setting and are eager to make a tangible impact in the world of online education, we’d love to hear from you.
Responsibility
- Manage a portfolio of client accounts, ensuring high-quality delivery of online tutoring services and adherence to contractual agreements.
- Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing regular updates on service performance.
- Collaborate with internal teams (tutors, support, and operations) to align resources, optimize service delivery, and meet client expectations.
- Monitor key performance metrics (e.g., student satisfaction, session completion rates) and implement improvement strategies as needed.
- Develop and maintain strong relationships with clients through proactive communication, check-ins, and tailored solutions.
- Identify upsell and cross-sell opportunities to expand client engagement and revenue growth.
- Document client interactions, feedback, and service adjustments in CRM systems for tracking and reporting.
- Stay updated on industry trends and competitor offerings to provide strategic insights and recommendations.
Qualifications
- Bachelor’s degree in Business Administration, Education, Marketing, or a related field.
- Minimum 3+ years of experience in account management, client success, or a similar role, preferably in the EdTech, e-learning, or service industry.
- Proven track record of managing client relationships and driving customer satisfaction in a remote or hybrid setting.
- Excellent communication, negotiation, and problem-solving skills with fluency in English (written and verbal).
- Strong organizational abilities, with the capacity to handle multiple accounts and prioritize tasks effectively.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office/Google Workspace tools.
- Self-motivated, adaptable, and able to work independently with minimal supervision.
- Passion for education and a commitment to delivering exceptional service.