job description
Join Quaich as a Service Ambassador and become the face of exceptional hospitality in Bali’s most vibrant destinations! As a Service Ambassador, you will play a pivotal role in delivering world-class guest experiences, ensuring every interaction reflects warmth, professionalism, and the unique charm of our brand. Whether you're welcoming guests, coordinating seamless service, or curating unforgettable moments, your passion for hospitality will shine in every detail.
Based in the heart of Bali—spanning Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung—this role offers the opportunity to work in dynamic environments, from luxury resorts to boutique venues, where your dedication will elevate guest satisfaction and drive operational excellence. If you thrive in fast-paced settings, possess a natural flair for customer service, and are eager to grow in the hospitality industry, this is your chance to make a lasting impact.
Why Quaich?
- Competitive salary and benefits package.
- Opportunities for career advancement in a global hospitality brand.
- Training and development programs to hone your skills.
- Work in Bali’s most iconic locations with a supportive team.
Apply now and embark on a rewarding career where your hospitality expertise transforms guest experiences into cherished memories!
Responsibility
- Greet and welcome guests with genuine warmth and professionalism, ensuring a memorable first impression.
- Provide personalized assistance to guests, anticipating their needs and exceeding expectations.
- Coordinate with cross-functional teams (e.g., front desk, housekeeping, F&B) to ensure seamless service delivery.
- Handle guest inquiries, complaints, and requests with efficiency and discretion.
- Maintain a deep knowledge of local attractions, events, and services to offer tailored recommendations.
- Uphold brand standards in appearance, communication, and service excellence.
- Assist in event setup, guest check-ins/outs, and VIP services as required.
- Contribute to a positive work environment by collaborating with colleagues and fostering teamwork.
Qualifications
- Minimum 1-2 years of experience in hospitality, customer service, or a related field.
- Excellent communication and interpersonal skills in English (additional languages a plus).
- Strong problem-solving abilities and a guest-centric mindset.
- Ability to work flexible hours, including weekends and holidays.
- Impeccable grooming and professional demeanor.
- Basic computer literacy (e.g., POS systems, MS Office).
- Passion for Bali’s culture and tourism industry.
- High school diploma or equivalent; hospitality certification is advantageous.