job description
Join Impian Property Management, a premier luxury property management company in Bali, as our Reservations Specialist. In this dynamic role, you'll be the first point of contact for our discerning guests, ensuring seamless booking experiences across our portfolio of high-end villas and properties in Bali's most sought-after destinations including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As the face of our reservations team, you'll play a crucial role in driving guest satisfaction and revenue growth. You'll manage the entire reservation lifecycle with professionalism and attention to detail, from initial inquiry to final confirmation, while maintaining accurate records in our property management system. This position offers the opportunity to work in Bali's thriving hospitality industry while developing valuable skills in customer service, property management, and revenue optimization.
We're looking for a detail-oriented professional with excellent communication skills and a passion for hospitality. If you thrive in a fast-paced environment and enjoy creating exceptional guest experiences, this is your chance to join a growing team in one of the world's most beautiful destinations. Competitive salary package includes IDR 3,800,000 – 4,200,000 per month plus potential performance bonuses.
Responsibility
- Process and confirm guest reservations via phone, email, and online booking platforms with professionalism and accuracy
- Manage unit availability calendars across multiple properties to maximize occupancy and revenue
- Provide detailed property information and recommendations to guests based on their preferences and requirements
- Maintain accurate records of all reservations, modifications, and cancellations in the property management system
- Coordinate with property owners, housekeeping, and maintenance teams to ensure smooth guest arrivals and departures
- Handle guest inquiries and special requests with prompt, courteous responses to enhance guest satisfaction
- Monitor reservation trends and provide reports to management for strategic decision-making
- Assist with upselling additional services and experiences to enhance guest stays
Qualifications
- Minimum 1 year of experience in reservations, front office, or customer service in the hospitality industry
- Excellent command of English (written and verbal); additional languages are a plus
- Strong computer skills with experience using property management systems and booking platforms
- Exceptional attention to detail and organizational skills
- Ability to multitask and work under pressure in a fast-paced environment
- Professional phone manner and excellent written communication skills
- Knowledge of Bali's tourism industry and local attractions is advantageous
- High school diploma or equivalent; hospitality certification is a plus