job description
Are you a customer-focused professional with a passion for delivering exceptional service? We are seeking a motivated Service Advisor/Supervisor to join our dynamic team in Bali. In this role, you will be the primary point of contact for customers, ensuring their needs are met with efficiency and professionalism. You will oversee service operations, coordinate with technicians, and ensure high standards of customer satisfaction.
This is an excellent opportunity for individuals who thrive in fast-paced environments and enjoy building strong customer relationships. If you have a background in customer service, automotive, or hospitality, and are looking for a rewarding career in a vibrant location, we encourage you to apply.
Join us and be part of a team that values excellence, teamwork, and customer satisfaction. Apply today and take the next step in your career!
Responsibility
- Act as the primary liaison between customers and service technicians, ensuring clear communication and timely resolution of inquiries.
- Oversee daily service operations, including scheduling appointments, managing workflow, and ensuring adherence to service standards.
- Provide exceptional customer service by addressing concerns, offering solutions, and maintaining a positive customer experience.
- Coordinate with the service team to ensure efficient and high-quality service delivery.
- Monitor and report on service performance metrics, identifying areas for improvement.
- Train and mentor junior staff to uphold company standards and best practices.
- Maintain accurate records of service transactions, customer interactions, and inventory levels.
- Collaborate with management to implement process improvements and enhance service efficiency.
Qualifications
- Proven experience in a customer service or supervisory role, preferably in automotive, hospitality, or retail industries.
- Strong interpersonal and communication skills, with the ability to build rapport with customers and team members.
- Excellent problem-solving abilities and a proactive approach to addressing customer needs.
- Proficiency in using service management software and basic computer applications.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Leadership skills with experience in training or mentoring staff.
- High school diploma or equivalent; additional certifications in customer service or management are a plus.
- Fluency in English; knowledge of additional languages is an advantage.