job description
Join YS Autoworld Sdn. Bhd., a leading Proton Authorised Dealer, as a Service Advisor in the vibrant heart of Canggu, Bali. This is your opportunity to become the bridge between our valued customers and our expert automotive technicians, ensuring every vehicle receives the care it deserves while delivering an exceptional service experience.
As the face of our service department, youâll play a pivotal role in building lasting customer relationships, driving customer satisfaction, and contributing to the growth of our premium automotive brand. We offer a competitive salary package, comprehensive medical coverage, and unparalleled training in automotive excellence to help you excel in your career.
In this dynamic role, youâll thrive in a fast-paced environment where your communication skills, technical knowledge, and passion for customer service will shine. Whether youâre explaining complex repairs, providing transparent cost estimates, or ensuring timely vehicle delivery, your expertise will make a tangible difference in our customersâ lives.
If youâre a motivated professional with a passion for automobiles and a commitment to delivering outstanding service, we invite you to join our team. This is more than a jobâitâs a chance to grow with a reputable brand, work in a supportive environment, and make a real impact in the automotive industry.
Why Join Us?
- Competitive salary with performance-based incentives
- Comprehensive medical and wellness benefits
- Ongoing training and professional development in automotive technology
- Opportunities for career advancement within a growing company
- Work in a collaborative and supportive team environment
- Be part of a trusted brand with a strong reputation in the industry
Responsibility
- Act as the primary point of contact for customers, providing professional and courteous service throughout their vehicleâs maintenance or repair process.
- Conduct thorough vehicle inspections and accurately diagnose customer concerns to provide transparent and detailed service recommendations.
- Prepare precise cost estimates and obtain customer approval for all repairs and services, ensuring full transparency and trust.
- Coordinate with technicians to ensure timely and efficient completion of all service work, while maintaining high standards of quality.
- Communicate effectively with customers regarding the status of their vehicles, including updates on progress, delays, or additional repairs needed.
- Process service orders, invoices, and payments accurately, ensuring all documentation is complete and compliant with company policies.
- Follow up with customers post-service to ensure satisfaction, address any concerns, and foster long-term relationships.
- Stay updated on the latest automotive technologies, service procedures, and product offerings to provide informed recommendations to customers.
- Upsell additional services and maintenance packages where appropriate, contributing to the dealershipâs revenue growth.
Qualifications
- Minimum of 2 years of experience as a Service Advisor, Automotive Service Consultant, or in a similar customer-facing role within the automotive industry.
- Strong technical knowledge of vehicle systems, maintenance procedures, and repair processes, with a preference for experience with Proton vehicles.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers from diverse backgrounds.
- Proficient in using automotive service software, dealership management systems, and Microsoft Office Suite.
- Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and prioritize effectively under pressure.
- Strong problem-solving skills and a customer-centric approach to resolving issues and ensuring satisfaction.
- Fluency in English is required; additional languages (Bahasa Indonesia, Mandarin, etc.) are a plus.
- Valid driverâs license and a clean driving record.
- Certification in automotive service or customer service (e.g., ASE, Proton training) is highly desirable.