job description
Join our dynamic team in Bali as a Service Administrator and play a pivotal role in ensuring smooth operations for our spare parts and customer service divisions. This position is ideal for detail-oriented professionals who thrive in fast-paced environments and are passionate about delivering exceptional administrative support.
Based in one of Bali’s most vibrant areas—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you will contribute to the efficiency of our service operations by managing critical documentation, analyzing sales data, and addressing customer concerns with precision and care. Your work will directly impact our ability to maintain high service standards and customer satisfaction.
We offer a competitive salary range of IDR 2,800,000 – IDR 2,900,000 per month, along with the opportunity to grow within a supportive and collaborative work environment. If you are organized, proactive, and eager to make a difference, we invite you to apply and become part of our success story in Bali.
Responsibility
- Prepare and maintain accurate sales reports for spare parts, ensuring data integrity and timely submission.
- Document and track customer complaints and feedback, escalating issues as needed to resolve them efficiently.
- Coordinate with internal teams to ensure seamless order processing and inventory management.
- Assist in the preparation of service agreements, invoices, and other administrative documents.
- Monitor and analyze service performance metrics to identify areas for improvement.
- Liaise with suppliers and vendors to confirm delivery schedules and stock availability.
- Maintain organized filing systems (digital and physical) for easy retrieval of records.
- Provide general administrative support to the service team, including scheduling and correspondence.
Qualifications
- Minimum Diploma or Bachelor’s degree in Business Administration, Management, or a related field.
- Proven experience (1-2 years) in administrative roles, preferably in service or sales environments.
- Strong proficiency in Microsoft Office (Excel, Word) and data entry tools.
- Excellent communication skills in English (written and verbal); Indonesian language is a plus.
- High attention to detail and ability to manage multiple tasks under tight deadlines.
- Familiarity with inventory management systems or CRM software is advantageous.
- Strong problem-solving skills and a customer-centric approach.
- Ability to work independently and collaboratively in a team-oriented setting.