job description
Join DLM Pte Ltd as a Service Administrator and become the backbone of our dynamic service team in beautiful Bali! This role is perfect for detail-oriented professionals who thrive in fast-paced environments and enjoy ensuring seamless operations. You'll coordinate schedules, support clients, and maintain the efficiency of our administrative processes—all while working in a vibrant, diverse team.
Based in Canggu, this position offers the unique opportunity to balance professional growth with the island's inspiring lifestyle. Whether you're managing client inquiries, organizing service logistics, or collaborating with cross-functional teams, your contributions will directly impact our success.
If you're passionate about delivering exceptional service and want to grow your career in a supportive, international setting, we’d love to hear from you!
Responsibility
- Coordinate and manage service schedules to ensure timely delivery and client satisfaction.
- Act as the primary point of contact for client inquiries, providing professional and efficient support.
- Maintain accurate records of service requests, follow-ups, and resolutions using company systems.
- Collaborate with internal teams to streamline workflows and improve operational efficiency.
- Prepare and distribute reports on service performance, client feedback, and administrative metrics.
- Assist in onboarding new clients, ensuring a smooth and positive experience.
- Monitor inventory levels for service-related materials and coordinate restocking as needed.
- Support ad-hoc administrative tasks to maintain office organization and productivity.
Qualifications
- Minimum of 2 years of experience in administrative, customer service, or operations support roles.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Excellent written and verbal communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM or service management software.
- Detail-oriented with a proactive approach to problem-solving and process improvement.
- Ability to work independently and collaboratively in a team-oriented environment.
- Customer-focused mindset with a passion for delivering high-quality service.
- Flexibility to adapt to changing priorities in a fast-paced work environment.