job description
Join PERSOL as an Admin & Customer Support Associate in a dynamic healthcare setting. This 4-month maternity cover role offers a unique opportunity to contribute to patient care while honing your administrative and customer service skills. Based in beautiful Bali, you'll work in a supportive environment, ensuring smooth operations and exceptional patient experiences.
Ideal for detail-oriented professionals with strong Excel skills and a passion for healthcare administration. Enjoy a competitive salary, flexible work arrangements, and the chance to make a meaningful impact in a growing industry.
Responsibility
- Manage patient records and administrative tasks with precision using Excel and healthcare software.
- Provide exceptional customer support to patients and healthcare providers via phone, email, and in-person interactions.
- Coordinate appointments, follow-ups, and referrals to ensure seamless patient care.
- Maintain accurate and confidential patient data in compliance with healthcare regulations.
- Assist in billing, invoicing, and financial documentation as required.
- Collaborate with healthcare teams to streamline administrative processes and improve efficiency.
- Handle inquiries and resolve issues promptly to enhance patient satisfaction.
- Support ad-hoc projects and initiatives to optimize healthcare service delivery.
Qualifications
- Diploma or degree in Business Administration, Healthcare Management, or a related field.
- Proven experience in administrative or customer support roles, preferably in healthcare.
- Advanced proficiency in Microsoft Excel and other office productivity tools.
- Excellent communication and interpersonal skills for patient interactions.
- Strong organizational abilities with a keen eye for detail and accuracy.
- Ability to handle sensitive information with confidentiality and professionalism.
- Familiarity with healthcare terminology and administrative processes is a plus.
- Flexibility to adapt to a fast-paced environment and manage multiple tasks efficiently.