job description
Join Ri-An Commercial, Inc. as a Service Admin Assistant and play a pivotal role in ensuring seamless customer service operations. Based in the vibrant regions of Bali, this position offers an exciting opportunity to support our service team by managing customer inquiries, coordinating service requests, and maintaining efficient administrative processes.
As a Service Admin Assistant, you will be the backbone of our service department, ensuring that all customer interactions are handled professionally and efficiently. Your organizational skills and attention to detail will directly contribute to customer satisfaction and operational excellence.
If you are a proactive individual with a passion for customer service and administrative support, we invite you to apply and grow with our dynamic team in one of Bali's most sought-after locations.
Responsibility
- Answer and resolve customer inquiries via phone, email, and in-person interactions.
- Coordinate and schedule service requests with technicians and other team members.
- Prepare and maintain accurate service reports and documentation.
- Assist in managing service-related administrative tasks, including data entry and filing.
- Liaise with internal departments to ensure timely resolution of customer issues.
- Monitor and follow up on pending service requests to ensure completion.
- Provide general administrative support to the service team as needed.
- Maintain a high level of professionalism and customer service excellence.
Qualifications
- High school diploma or equivalent; additional certification in administration is a plus.
- Proven experience in customer service, administrative support, or a related field.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite and basic data entry tools.
- Strong organizational skills with the ability to multitask and prioritize tasks.
- Detail-oriented with a focus on accuracy and efficiency.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with service management software is an advantage.