job description
Join PT SASA LIFE Indonesia, a leading name in premium hospitality, as a Senior Waitress / Server in our exquisite Japanese restaurant. We are seeking a passionate and experienced professional to deliver exceptional dining experiences in Bali’s most vibrant locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you thrive in a fast-paced, high-end environment and take pride in providing impeccable service, this is your opportunity to shine in one of Indonesia’s most dynamic hospitality scenes.
As a key member of our team, you will play a pivotal role in ensuring our guests enjoy a seamless and memorable dining experience. From welcoming guests with warmth and professionalism to expertly guiding them through our authentic Japanese menu, your attention to detail and cultural awareness will set the standard for excellence. Whether it’s a bustling sushi bar or an intimate dining setting, your ability to anticipate needs and deliver personalized service will elevate every interaction.
Bali’s thriving tourism industry offers a unique blend of local charm and international sophistication, making it the perfect backdrop for your career growth. At PT SASA LIFE Indonesia, we value teamwork, creativity, and a commitment to continuous improvement. In return, you’ll enjoy a competitive salary, opportunities for advancement, and the chance to work alongside a talented team in a supportive and dynamic environment.
If you’re ready to take your hospitality career to the next level in one of the world’s most sought-after destinations, we’d love to hear from you. Apply now and become part of a brand that celebrates excellence, culture, and unforgettable guest experiences.
Responsibility
- Provide exceptional front-of-house service in a high-volume Japanese restaurant, ensuring all guests receive prompt, courteous, and professional attention.
- Welcome and seat guests with warmth and efficiency, managing reservations and walk-ins to optimize table turnover and guest satisfaction.
- Present and explain the menu, including sushi, sashimi, and traditional Japanese dishes, with detailed knowledge of ingredients, preparation methods, and pairing suggestions.
- Take accurate food and beverage orders, ensuring special requests and dietary restrictions are communicated clearly to the kitchen and bar teams.
- Serve dishes and beverages with precision, adhering to Japanese dining etiquette and presentation standards to enhance the guest experience.
- Monitor guest satisfaction throughout their dining experience, proactively addressing any concerns or requests to ensure a seamless and enjoyable visit.
- Collaborate with the kitchen, bar, and management teams to maintain smooth operations, especially during peak hours, and contribute to a positive work environment.
- Assist in training and mentoring junior staff, sharing best practices and fostering a culture of excellence and teamwork.
- Maintain a clean, organized, and inviting dining area, adhering to hygiene and safety standards at all times.
Qualifications
- Minimum of 2-3 years of experience as a waitress, server, or front-of-house staff in a high-end restaurant, preferably in Japanese or Asian cuisine.
- Strong knowledge of Japanese dining culture, etiquette, and menu items, including sushi, sashimi, and traditional dishes.
- Excellent communication skills in English; proficiency in Japanese or other languages (e.g., Mandarin, Korean) is a plus.
- Ability to work in a fast-paced, high-pressure environment while maintaining a positive and professional demeanor.
- Strong multitasking and problem-solving skills, with a keen eye for detail and a commitment to delivering exceptional service.
- Physical stamina to stand for extended periods, carry trays, and move swiftly during busy service hours.
- Flexibility to work evenings, weekends, and holidays, as required by the restaurant’s operating hours.
- Certification in food safety or hospitality training is an advantage but not mandatory.