job description
Join PT Riviera Hospitality Group as a Senior Waiter/Waitress and become the heart of our world-class dining experience in Bali’s most exclusive destinations. As the face of our restaurant, you’ll lead by example, ensuring flawless service, anticipating guest needs, and crafting unforgettable moments that define luxury hospitality.
This is more than a job—it’s an opportunity to elevate your career in a dynamic, high-end environment where passion for service meets the vibrant culture of Bali. Whether in the bustling energy of Canggu, the serene elegance of Ubud, or the coastal sophistication of Jimbaran and Nusa Dua, you’ll play a pivotal role in delivering exceptional guest experiences.
We offer competitive compensation, professional growth, and the chance to work alongside a team of hospitality experts in some of Bali’s most sought-after locations.
Responsibility
- Lead and mentor the service team, setting the standard for professionalism, efficiency, and guest engagement.
- Ensure seamless coordination between kitchen, bar, and front-of-house staff to deliver timely and accurate service.
- Anticipate and exceed guest expectations by providing personalized, attentive, and discreet service.
- Manage table assignments, reservations, and guest seating to optimize flow and enhance the dining experience.
- Handle guest inquiries, special requests, and complaints with diplomacy and a solutions-oriented approach.
- Uphold rigorous standards of hygiene, presentation, and adherence to food safety protocols.
- Assist in training new staff on service etiquette, menu knowledge, and company policies.
- Contribute to pre-service briefings and post-service debriefs to refine operations and guest satisfaction.
Qualifications
- Minimum 3+ years of experience as a Waiter/Waitress in a high-end restaurant, hotel, or resort.
- Proven leadership skills with the ability to guide and inspire a team in a fast-paced environment.
- Fluent in English (additional languages, especially Indonesian or Mandarin, are a plus).
- Exceptional interpersonal and communication skills with a natural ability to connect with diverse guests.
- In-depth knowledge of fine dining service standards, wine pairings, and menu descriptions.
- Strong organizational skills and the ability to multitask under pressure.
- Impeccable grooming and a professional demeanor aligned with luxury hospitality standards.
- Flexibility to work evenings, weekends, and holidays as required.