job description
Join Far East Hospitality as a Senior Guest Service Assistant – Bell Desk in our exclusive Nusa Dua resort cluster, where luxury meets exceptional service. This is your opportunity to elevate guest experiences in one of Bali’s most prestigious hospitality destinations, blending world-class standards with the warmth of Indonesian hospitality.
As a key member of our front-of-house team, you will play a pivotal role in ensuring seamless arrivals and departures, delivering personalized service that leaves a lasting impression. From coordinating luggage handling to assisting with guest requests, your attention to detail and proactive approach will contribute to the flawless execution of our signature guest journey.
Far East Hospitality is committed to fostering a dynamic and inclusive work environment where your talents are nurtured, and your career can thrive. If you are passionate about creating unforgettable moments for guests and excel in high-energy, service-oriented roles, we invite you to be part of our award-winning team.
Responsibility
- Oversee and coordinate bell desk operations, ensuring efficient luggage handling and timely guest transfers.
- Provide warm, personalized welcome and farewell experiences, including escorting guests to their rooms and offering local insights.
- Assist with guest check-ins and check-outs, collaborating with the front desk to streamline processes.
- Manage guest requests, such as transportation arrangements, dining reservations, and special amenities, with a solutions-oriented mindset.
- Maintain a polished and professional appearance, upholding the luxury standards of Far East Hospitality.
- Train and mentor junior bell staff, fostering a culture of excellence and teamwork.
- Monitor and report any maintenance or safety concerns related to guest areas and luggage handling equipment.
- Uphold strict confidentiality and discretion in all guest interactions.
Qualifications
- Minimum 3 years of experience in a bell desk, concierge, or guest services role within a 4- or 5-star hotel/resort.
- Exceptional interpersonal and communication skills, with fluency in English (additional languages are a plus).
- Strong organizational abilities and the capacity to multitask in a fast-paced environment.
- Proven track record of delivering high-touch, personalized service with a guest-first mindset.
- Familiarity with property management systems (PMS) and basic computer literacy.
- Physical stamina to lift and transport luggage (up to 25 kg) and stand for extended periods.
- Flexibility to work rotating shifts, including weekends and public holidays.
- Diploma or certification in Hospitality Management or related field is advantageous.