job description
Join Medmark Travel Inc as a Senior Visa & Documentation Officer in our dynamic team based in Bali, Indonesia. This is a unique opportunity for an experienced professional to oversee visa processing, documentation, and compliance for our esteemed clients in the travel and tourism industry.
As a key member of our operations, you will ensure seamless visa applications, verify travel documents, and provide expert guidance to clients and internal teams. Your role is critical in maintaining our reputation for efficiency, accuracy, and exceptional service in the hospitality sector.
If you have a proven track record in visa processing within a traditional travel agency (excluding online platforms) and thrive in a detail-oriented, fast-paced environment, we invite you to apply. This is a full-time, office-based position offering competitive compensation and the chance to work in one of the world’s most vibrant travel destinations.
Responsibility
- Process and manage visa applications for clients, ensuring compliance with embassy and consulate requirements.
- Review and verify travel documents (passports, tickets, insurance, etc.) for accuracy and completeness.
- Liaise with embassies, consulates, and government agencies to resolve visa-related inquiries or issues.
- Provide expert advice to clients and colleagues on visa regulations, entry requirements, and documentation standards.
- Maintain up-to-date knowledge of visa policies, travel restrictions, and industry best practices.
- Collaborate with sales and operations teams to streamline documentation workflows and improve client satisfaction.
- Prepare and submit reports on visa processing metrics, delays, and resolution rates.
- Handle sensitive client information with confidentiality and adhere to data protection protocols.
Qualifications
- Minimum 3+ years of experience as a Visa & Documentation Officer in a traditional travel agency (online agencies excluded).
- In-depth knowledge of visa application processes for multiple countries, including Schengen, US, UK, and Asian destinations.
- Strong attention to detail and ability to spot discrepancies in travel documents.
- Excellent communication skills in English (written and verbal) with a professional demeanor.
- Proficient in using visa processing software, CRM systems, and Microsoft Office Suite.
- Ability to work under pressure, meet tight deadlines, and manage multiple priorities.
- Familiarity with IATA regulations and travel industry standards is a plus.
- Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.