job description
Join MISUMI, a global leader in automation and manufacturing solutions, as a Senior Technical Support Expert based in beautiful Bali. In this pivotal role, you will serve as the bridge between cutting-edge automation technology and our valued clients, ensuring seamless integration, troubleshooting, and customer satisfaction.
As a Senior Technical Support Expert, you will leverage your deep technical expertise to resolve complex issues, provide strategic guidance to sales teams, and drive customer success through innovative solutions. This is a unique opportunity to work in a dynamic, international environment while enjoying the vibrant culture and work-life balance that Bali offers.
If you are passionate about automation, thrive in a problem-solving role, and want to make a tangible impact in the manufacturing and logistics sector, we invite you to apply and grow your career with MISUMI.
Responsibility
- Provide advanced technical support for automation systems, including troubleshooting, diagnostics, and resolution of complex issues.
- Collaborate with sales teams to develop tailored solutions that meet client needs and drive business growth.
- Conduct on-site or remote technical assessments to identify system improvements and optimization opportunities.
- Develop and deliver technical training sessions for clients and internal teams to enhance product knowledge and usage.
- Serve as the primary point of contact for escalated technical issues, ensuring timely and effective resolution.
- Document technical processes, solutions, and best practices to build a comprehensive knowledge base.
- Stay updated with the latest advancements in automation technology and industry trends to provide cutting-edge support.
- Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention.
Qualifications
- Bachelor's degree in Engineering, Computer Science, or a related technical field.
- Minimum of 5 years of experience in technical support, preferably within automation, manufacturing, or logistics industries.
- Strong understanding of automation systems, PLCs, robotics, or industrial machinery.
- Excellent problem-solving skills with the ability to analyze and resolve complex technical issues.
- Proven experience in customer-facing roles, with exceptional communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced, international environment.
- Fluency in English; additional languages, particularly Japanese or Bahasa Indonesia, are a plus.
- Willingness to travel occasionally for on-site support and client meetings.