job description
Join EY Global Delivery Services (EY GDS) as a Senior ServiceNow Developer and play a pivotal role in transforming enterprise workflows through cutting-edge ServiceNow implementations. Based in the vibrant hubs of Bali, Indonesia, you’ll collaborate with a global team to design, develop, and optimize ServiceNow solutions that drive operational excellence for Fortune 500 clients.
At EY, we empower our professionals with the tools, training, and autonomy to deliver high-impact digital transformations. This is your opportunity to leverage your ServiceNow expertise (ITSM, ITOM, CSM, or HRSD) in a dynamic, remote-first environment while enjoying Bali’s unparalleled work-life balance.
As part of our ServiceNow Center of Excellence, you’ll work on end-to-end implementations, integrations, and customizations, ensuring seamless adoption of the platform. Your contributions will directly enhance client productivity, automation, and service delivery—making you a key driver of EY’s digital innovation strategy.
Responsibility
- Lead the design, development, and deployment of ServiceNow applications, including ITSM, ITOM, CSM, or custom modules, following best practices.
- Collaborate with cross-functional teams (business analysts, architects, and clients) to gather requirements and translate them into technical solutions.
- Develop and maintain scripts (JavaScript, Glide API), workflows, business rules, and integrations (REST/SOAP, MID Server, IntegrationHub).
- Perform system upgrades, patches, and performance tuning to ensure optimal platform stability and scalability.
- Mentor junior developers and provide technical guidance on ServiceNow configurations, debugging, and troubleshooting.
- Create and maintain technical documentation, including design specs, user guides, and runbooks.
- Drive automation initiatives (e.g., RPA, Flow Designer) to streamline processes and reduce manual effort.
- Stay ahead of ServiceNow trends (e.g., AI, Predictive Intelligence) and recommend innovative solutions to clients.
Qualifications
- 5+ years of hands-on experience in ServiceNow development, with at least 2+ years in a senior/lead role.
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM, ITOM, or CSM (additional certifications are a plus).
- Proficiency in JavaScript, Glide API, ServiceNow scripting, and integration technologies (REST, SOAP, SSO).
- Experience with ServiceNow upgrade methodologies, performance optimization, and troubleshooting complex issues.
- Strong understanding of ITIL processes and enterprise service management frameworks.
- Excellent problem-solving and communication skills to liaise with stakeholders and technical teams.
- Ability to work independently in a remote setting with a proactive, results-driven mindset.
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent work experience).