job description
Join GB Auto as a Senior Service Manager and lead our After-Sales operations in the dynamic automotive industry. Based in Badung, Bali, you will oversee workshop efficiency, drive service excellence, and ensure unparalleled customer satisfaction. This is a unique opportunity to shape the future of automotive service delivery in one of Southeast Asia’s most vibrant markets.
As a key leader, you will strategize to meet and exceed service targets, optimize operational workflows, and foster a high-performance culture within the team. Your expertise will directly impact customer loyalty, brand reputation, and business growth. If you are a results-driven professional with a passion for automotive service management, we invite you to apply and take the next step in your career.
Responsibility
- Lead and manage all After-Sales operations, ensuring alignment with company goals and customer expectations.
- Develop and implement strategies to achieve service KPIs, including turnaround time, customer satisfaction, and revenue targets.
- Oversee workshop efficiency, including resource allocation, workflow optimization, and adherence to safety standards.
- Monitor and improve service quality through regular audits, feedback analysis, and process refinements.
- Collaborate with cross-functional teams (Sales, Parts, Technical) to enhance service delivery and resolve escalated customer issues.
- Drive continuous improvement initiatives, including training programs for service staff and adoption of new technologies.
- Ensure compliance with manufacturer guidelines, warranty policies, and local automotive regulations.
- Prepare and present performance reports, budgets, and forecasts to senior management.
Qualifications
- Bachelor’s degree in Automotive Engineering, Business Administration, or related fields. Master’s degree is a plus.
- Minimum 8 years of experience in automotive service management, with at least 3 years in a senior leadership role.
- Proven track record of achieving service targets, improving operational efficiency, and enhancing customer satisfaction.
- Strong knowledge of automotive workshop operations, diagnostic tools, and service software (e.g., Dealer Management Systems).
- Excellent leadership, communication, and problem-solving skills with the ability to manage diverse teams.
- Familiarity with lean management principles, Six Sigma, or other process improvement methodologies.
- Proficiency in English and Indonesian; additional languages are a plus.
- Willingness to relocate to Badung, Bali and adapt to a fast-paced, customer-centric environment.