job description
Join Jebsen & Jessen as a Senior Service Engineer and lead our service operations in Bali. This role is perfect for a technically skilled professional who thrives in customer-facing environments and is passionate about driving sales through exceptional service. You will oversee day-to-day service activities, collaborate with Parts & Sales teams, and ensure customer satisfaction through expert technical support.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will play a pivotal role in maintaining our reputation for excellence. If you are a proactive problem-solver with a strong background in engineering and a knack for customer engagement, we want you on our team!
Responsibility
- Lead and manage daily service operations to ensure efficiency and customer satisfaction.
- Provide technical expertise to support Parts & Sales teams in achieving targets.
- Diagnose and resolve complex technical issues for clients in a timely manner.
- Develop and maintain strong relationships with customers through proactive engagement.
- Train and mentor junior engineers and service staff.
- Ensure compliance with safety and quality standards in all service activities.
- Collaborate with cross-functional teams to improve service delivery processes.
- Prepare and present technical reports and recommendations to management.
Qualifications
- Bachelor’s degree in Engineering or a related technical field.
- Minimum of 5 years of experience in service engineering or a similar role.
- Strong technical knowledge of mechanical, electrical, or industrial systems.
- Excellent problem-solving and analytical skills.
- Proven ability to lead teams and manage service operations.
- Exceptional communication and customer service skills.
- Familiarity with industry standards and safety regulations.
- Willingness to travel within Bali as needed.