job description
Join Triple Speciality as a Senior Service Crew in the heart of Bali’s vibrant hospitality scene! This is your opportunity to lead exceptional service operations, elevate guest experiences, and play a pivotal role in maintaining the highest standards of luxury dining and hospitality.
As a key member of our team, you will oversee daily restaurant operations, ensuring seamless coordination between front-of-house and back-of-house teams. Your leadership will drive guest satisfaction, operational efficiency, and a culture of excellence. Whether you’re managing reservations, training new staff, or resolving guest concerns with finesse, your role is critical to our mission of delivering unforgettable experiences.
Based in Canggu, Bali, this position offers a dynamic work environment in one of the world’s most sought-after tourist destinations. If you’re passionate about hospitality, thrive in fast-paced settings, and take pride in delivering world-class service, we’d love to hear from you!
Responsibility
- Lead and supervise the service team to ensure smooth daily restaurant operations and exceptional guest experiences.
- Coordinate between kitchen, bar, and front-of-house staff to maintain efficient service flow.
- Train, mentor, and motivate junior staff to uphold company service standards and best practices.
- Manage guest reservations, seating arrangements, and special requests with professionalism and attention to detail.
- Resolve guest complaints or issues promptly, ensuring a positive resolution and maintaining guest satisfaction.
- Monitor and maintain inventory of service supplies (e.g., tableware, linens) and report shortages or needs.
- Assist in planning and executing special events, promotions, or private dining experiences.
- Uphold hygiene, safety, and sanitation standards in compliance with local regulations and company policies.
Qualifications
- Minimum 3 years of experience in a senior service or supervisory role within the hospitality industry (restaurants, hotels, or resorts).
- Proven track record of delivering high-quality guest service in a fast-paced environment.
- Strong leadership, communication, and interpersonal skills to manage and inspire a team.
- Fluency in English (additional languages, especially Indonesian or Mandarin, are a plus).
- Ability to work flexible hours, including evenings, weekends, and public holidays.
- Knowledge of POS systems, reservation software, and basic inventory management.
- Certification in food safety or hospitality management is highly desirable.
- Passion for the hospitality industry and a commitment to continuous improvement.