job description
Join A&M Co. Yogyakarta and take the next step in your hospitality career as an Operations Supervisor in the vibrant heart of Bali. This is your opportunity to lead a dynamic team in delivering world-class service within the luxury hospitality and tourism sector. We offer competitive compensation, career growth, and benefits tailored to your experience.
As a key leader in our operations, you will oversee daily activities, ensure seamless guest experiences, and drive operational excellence across our premium properties in Baliās most sought-after destinations, including Canggu, Ubud, Denpasar, and Nusa Dua. Your leadership will shape the standards of service that define our brand.
If you are a passionate, results-driven professional with a background in hospitality management, we invite you to apply and grow with us in one of the worldās most exciting tourism hubs.
Responsibility
- Supervise and coordinate daily operations to ensure smooth workflow and exceptional guest service.
- Lead, train, and mentor staff to maintain high standards of professionalism and efficiency.
- Monitor and optimize resource allocation, including staffing, inventory, and budgets.
- Implement and enforce company policies, procedures, and service standards.
- Resolve guest complaints and operational issues promptly and effectively.
- Collaborate with cross-functional teams to enhance guest experiences and operational performance.
- Conduct regular inspections to ensure compliance with health, safety, and quality standards.
- Prepare and present operational reports to senior management for strategic decision-making.
Qualifications
- Minimum 3 years of experience in a supervisory role within hospitality, tourism, or a related field.
- Proven leadership skills with the ability to manage and motivate teams.
- Strong understanding of operational workflows in luxury hotels, resorts, or tourism services.
- Excellent communication and interpersonal skills, with fluency in English (additional languages a plus).
- Problem-solving mindset with a focus on guest satisfaction and service excellence.
- Proficiency in hospitality management software and Microsoft Office tools.
- Ability to work flexible hours, including weekends and holidays, as required.
- Bachelorās degree in Hospitality Management, Business Administration, or a related field is preferred.