job description
Join Mitra Solusi Infokom as a Senior Salesforce Account Manager (SaaS) and drive the growth of our cloud solutions in the dynamic Bali market. This is a unique opportunity to work with cutting-edge SaaS technologies while enjoying a hybrid work model (Monday–Friday, 09:00–18:00) in one of Indonesia’s most vibrant business hubs.
As a key player in our sales team, you will manage high-value client relationships, identify expansion opportunities, and ensure customer success with Salesforce solutions. Your expertise will directly contribute to scaling our SaaS portfolio across Bali’s thriving digital ecosystem, including Canggu, Ubud, Denpasar, and beyond.
We offer a competitive salary, professional development, and the chance to work in a collaborative, growth-oriented environment. If you’re passionate about cloud technology and building long-term client partnerships, this role is for you.
Responsibility
- Manage and grow a portfolio of enterprise SaaS clients, focusing on Salesforce solutions.
- Develop and execute strategic account plans to drive revenue growth and customer retention.
- Collaborate with cross-functional teams (sales, marketing, support) to deliver tailored solutions.
- Identify upsell and cross-sell opportunities within existing accounts.
- Conduct regular business reviews with clients to ensure alignment with their evolving needs.
- Serve as the primary point of contact for key stakeholders, addressing concerns and escalating issues as needed.
- Stay updated on Salesforce product updates and industry trends to provide expert guidance.
- Track and report on account performance metrics, including adoption, satisfaction, and revenue.
Qualifications
- Minimum 5+ years of experience in SaaS account management, with a focus on Salesforce or similar CRM platforms.
- Proven track record of managing enterprise-level accounts and exceeding revenue targets.
- Strong understanding of Salesforce ecosystem (Sales Cloud, Service Cloud, CPQ, etc.).
- Excellent communication, negotiation, and presentation skills in English.
- Ability to analyze client data and translate insights into actionable strategies.
- Self-motivated with a results-driven approach and a passion for customer success.
- Experience working in a hybrid or remote environment is a plus.
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).