job description
Join NOVE Marketing Sdn Bhd as a Senior Retail Sales Assistant and become the driving force behind the success of Shokz, a leading innovator in premium bone conduction audio technology. Based in the vibrant retail hubs of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you’ll play a pivotal role in elevating customer experiences, boosting sales, and ensuring seamless store operations.
This is a unique opportunity for a dynamic and customer-focused professional to represent a globally recognized brand in one of Southeast Asia’s most exciting markets. If you thrive in fast-paced environments, have a passion for cutting-edge tech, and love engaging with diverse customers, this role is for you.
At NOVE Marketing, we empower our team with the tools, training, and support to excel. Enjoy a competitive salary, career growth opportunities, and the chance to work with a brand that’s redefining the way people listen to music and stay connected.
Responsibility
- Drive Sales Performance: Achieve and exceed monthly sales targets for Shokz products through proactive customer engagement and upselling techniques.
- Deliver Exceptional Customer Experience: Provide personalized, consultative service to ensure every customer leaves satisfied and informed about Shokz’s unique technology.
- Product Expertise: Maintain in-depth knowledge of Shokz’s product line, features, and benefits to effectively demonstrate and recommend solutions tailored to customer needs.
- Store Operations Support: Assist in daily store operations, including inventory management, merchandising, and maintaining a clean, organized retail environment.
- Team Collaboration: Work closely with the store manager and team members to create a cohesive, high-performing retail unit.
- Promotions & Events: Execute in-store promotions, product launches, and special events to drive foot traffic and brand awareness.
- Customer Feedback & Reporting: Gather and report customer insights, market trends, and sales data to support strategic decision-making.
- After-Sales Support: Handle customer inquiries, returns, and warranty claims with professionalism and efficiency.
Qualifications
- Proven Retail Experience: Minimum 3 years of experience in retail sales, preferably in electronics, audio products, or premium consumer goods.
- Sales-Driven Mindset: Strong track record of meeting or exceeding sales targets in a customer-facing role.
- Excellent Communication Skills: Fluent in English (written and verbal) with the ability to engage and build rapport with a diverse customer base.
- Tech-Savvy: Passion for technology and ability to quickly learn and explain complex product features in simple terms.
- Customer-Centric Approach: Natural ability to understand customer needs and provide tailored solutions.
- Team Player: Collaborative attitude with the ability to work effectively in a team-oriented environment.
- Flexibility: Willingness to work weekends, holidays, and peak retail hours as required.
- Local Market Knowledge: Familiarity with Bali’s retail landscape and customer preferences is a plus.