job description
Join Trip.com Group, a global leader in travel innovation, and take your career to new heights as a Senior Manager of Membership Partnerships. Based in the vibrant and dynamic island of Bali, you’ll drive strategic partnerships that enhance our premium membership programs, delivering unparalleled value to our global customer base.
In this high-impact role, you’ll collaborate with cross-functional teams to design and execute partnership strategies that boost customer loyalty, retention, and revenue growth. Leverage your expertise in relationship management and business development to forge alliances with top-tier travel, hospitality, and lifestyle brands. Your work will directly shape the future of travel experiences for millions of users worldwide.
Bali’s inspiring environment—blending culture, creativity, and connectivity—provides the perfect backdrop for innovation. Whether you’re based in Canggu’s digital nomad hub, Ubud’s serene landscapes, or the bustling energy of Denpasar, you’ll thrive in a role that offers both professional growth and an exceptional quality of life.
Responsibility
- Strategic Partnership Development: Identify, negotiate, and secure high-value partnerships with airlines, hotels, financial institutions, and lifestyle brands to enhance membership benefits.
- Program Innovation: Lead the design and optimization of membership tiers, rewards, and exclusive perks to drive customer engagement and retention.
- Revenue Growth: Develop and implement monetization strategies for partnership programs, including co-branded campaigns and revenue-sharing models.
- Stakeholder Collaboration: Work closely with marketing, product, and sales teams to align partnership initiatives with business objectives and customer needs.
- Performance Analysis: Monitor KPIs (e.g., acquisition rates, churn reduction) and use data-driven insights to refine partnership strategies.
- Market Intelligence: Stay ahead of industry trends in travel loyalty programs and competitive offerings to position Trip.com as a market leader.
- Contract Management: Oversee the end-to-end lifecycle of partnership agreements, from negotiation to renewal, ensuring compliance and mutual value.
- Team Leadership: Mentor and guide junior team members, fostering a culture of collaboration and excellence.
Qualifications
- Proven Experience: 7+ years in partnership management, business development, or sales within the travel, hospitality, or fintech industries.
- Leadership Skills: Demonstrated ability to lead cross-functional projects and influence stakeholders at all levels.
- Negotiation Expertise: Strong track record of closing high-value deals with enterprise-level partners.
- Analytical Mindset: Proficiency in data analysis tools (e.g., SQL, Tableau) to measure program performance and ROI.
- Industry Knowledge: Deep understanding of loyalty programs, membership models, and customer retention strategies.
- Communication: Exceptional written and verbal communication skills in English; multilingual abilities (e.g., Mandarin, Indonesian) are a plus.
- Adaptability: Ability to thrive in a fast-paced, global environment with a remote or hybrid work setup.
- Education: Bachelor’s degree in Business, Marketing, or a related field; MBA or advanced degree preferred.