job description
Join Liberty Specialty Markets as a Senior Manager of IT Operations & Service Delivery in the vibrant heart of Bali. This is a unique opportunity to lead a high-performing technology team while enjoying the dynamic work-life balance that Bali offers.
In this strategic role, you will oversee the end-to-end delivery of IT services, ensuring seamless operations, robust infrastructure, and exceptional service quality. You will collaborate with global stakeholders to align IT initiatives with business objectives, driving innovation and operational excellence. This position is ideal for a visionary leader passionate about leveraging technology to enhance business agility and customer satisfaction.
Liberty Specialty Markets is a global leader in specialty insurance, and this role offers the chance to make a significant impact in a fast-paced, international environment. If you thrive in a culture of collaboration, continuous improvement, and cutting-edge technology, we invite you to apply and take the next step in your career in one of the worldâs most inspiring locations.
Responsibility
- Lead and manage the IT Operations & Service Delivery team, ensuring high availability, performance, and security of all IT systems and infrastructure.
- Develop and implement IT service strategies, policies, and procedures to align with business goals and industry best practices.
- Oversee incident, problem, and change management processes to minimize downtime and enhance service reliability.
- Collaborate with cross-functional teams to deliver IT projects on time, within budget, and to the highest quality standards.
- Monitor and optimize IT service performance metrics, including SLAs, uptime, and user satisfaction.
- Drive continuous improvement initiatives to enhance IT service delivery, automation, and cost efficiency.
- Ensure compliance with global IT security standards, regulatory requirements, and data protection policies.
- Mentor and develop team members, fostering a culture of innovation, accountability, and professional growth.
Qualifications
- Bachelorâs degree in Computer Science, Information Technology, or a related field. Masterâs degree or relevant certifications (e.g., ITIL, PMP, CISSP) are a plus.
- Minimum of 10 years of experience in IT operations, service delivery, or infrastructure management, with at least 5 years in a leadership role.
- Proven track record of managing large-scale IT environments, including cloud services, networks, and enterprise applications.
- Strong knowledge of IT service management frameworks (ITIL) and best practices for incident, problem, and change management.
- Excellent leadership, communication, and stakeholder management skills, with the ability to influence at all levels of the organization.
- Experience with budgeting, vendor management, and contract negotiations for IT services and solutions.
- Familiarity with cybersecurity principles, risk management, and compliance standards (e.g., ISO 27001, GDPR).
- Ability to work in a global, multicultural environment and adapt to fast-changing business needs.