job description
Join Foundever as an IT Support Specialist (BPO) and become part of a dynamic team dedicated to delivering exceptional customer experiences. This role is perfect for recent graduates in IT or related fields, offering a competitive salary package, comprehensive training, and opportunities for career advancement in the thriving tech industry.
As an IT Support Specialist, you will play a crucial role in resolving technical issues, providing timely assistance to customers, and ensuring seamless IT operations. Whether you're troubleshooting software problems, guiding users through technical processes, or escalating complex issues, your expertise will directly impact customer satisfaction and business success.
Foundever is a global leader in customer experience solutions, and this position offers a unique opportunity to work in a collaborative, fast-paced environment. If you're passionate about technology, problem-solving, and helping others, we want you on our team!
Responsibility
- Provide first-level technical support to customers via phone, email, or chat.
- Troubleshoot hardware, software, and network issues efficiently.
- Escalate complex technical problems to higher-tier support teams when necessary.
- Document customer interactions and solutions in the ticketing system.
- Assist in setting up and configuring IT equipment for end-users.
- Monitor and respond to customer queries and concerns in a timely manner.
- Collaborate with cross-functional teams to resolve recurring technical issues.
- Stay updated with the latest IT trends and company products to provide accurate support.
Qualifications
- High school diploma or equivalent; IT-related degree or certification is a plus.
- Basic knowledge of computer hardware, software, and networking concepts.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced, team-oriented environment.
- Familiarity with ticketing systems and remote support tools is an advantage.
- Willingness to work in shifting schedules, including nights and weekends.
- Fresh graduates are encouraged to apply!