job description
Join People Profilers as a Senior IT Helpdesk Engineer at a prestigious International School in Bali, where cutting-edge technology meets global education. This is a unique opportunity to leverage your IT expertise in a dynamic, multicultural environment while enjoying a competitive salary (USD 5,000–5,500/month) and 21 days of annual leave.
In this role, you will oversee the school’s IT infrastructure, ensuring seamless operations for students, faculty, and administrative staff. Your leadership will drive digital transformation, enhance cybersecurity, and deliver exceptional technical support. Bali’s vibrant expat community and tropical lifestyle add unparalleled work-life balance to this rewarding career move.
Ideal for seasoned IT professionals seeking a full-time, on-site position with impact, growth, and the chance to live in one of the world’s most sought-after destinations.
Responsibility
- Manage and maintain the school’s IT infrastructure, including servers, networks, and workstations.
- Provide Tier 2/3 technical support to resolve complex hardware, software, and connectivity issues.
- Implement and enforce cybersecurity policies to protect sensitive data and ensure compliance with international standards.
- Oversee user account management, access controls, and system permissions for staff and students.
- Collaborate with vendors to procure, deploy, and maintain educational technology tools (e.g., LMS, video conferencing).
- Monitor system performance, conduct proactive maintenance, and troubleshoot outages to minimize downtime.
- Train end-users on IT best practices and new software adoption.
- Document IT processes, create knowledge base articles, and maintain up-to-date inventory records.
Qualifications
- Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience).
- Minimum 5+ years of experience in IT support, with at least 2 years in a senior/lead role.
- Proven expertise in Windows/macOS environments, Active Directory, and network troubleshooting.
- Strong knowledge of cybersecurity principles (firewalls, endpoint protection, data encryption).
- Experience supporting educational institutions or multi-user environments is a plus.
- Excellent communication and problem-solving skills with a customer-centric approach.
- Certifications such as CompTIA A+/Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are advantageous.
- Willingness to relocate to Bali (work visa sponsorship provided).