job description
Join our prestigious team as a Senior Front Office Executive and become the face of our organization in beautiful Bali. In this pivotal role, you will oversee all front office operations, ensuring seamless guest experiences from arrival to departure. Your leadership will set the tone for exceptional service, creating lasting impressions that reflect our commitment to hospitality excellence.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will work in a dynamic environment where cultural richness meets world-class service standards. This is an opportunity to elevate your career while contributing to an organization that values professionalism, warmth, and attention to detail.
If you are a seasoned hospitality professional with a passion for delivering outstanding guest experiences, we invite you to apply and take the next step in your career journey.
Responsibility
- Lead and supervise the front office team, ensuring smooth daily operations and adherence to service standards.
- Manage guest check-ins and check-outs with efficiency, professionalism, and a personalized touch.
- Handle guest inquiries, requests, and concerns promptly, ensuring high satisfaction and resolution.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless service delivery.
- Oversee reservation systems, ensuring accuracy and optimizing occupancy rates.
- Train and mentor junior staff, fostering a culture of excellence and continuous improvement.
- Maintain front office records, reports, and financial transactions with precision.
- Uphold brand standards and implement best practices in guest relations and front office management.
Qualifications
- Minimum of 3 years of experience in front office operations, with at least 1 year in a supervisory role.
- Proven track record in hospitality, preferably in hotels, resorts, or luxury service environments.
- Excellent communication skills in English (additional languages are a plus).
- Strong leadership abilities with a focus on team development and guest satisfaction.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Exceptional organizational skills and attention to detail.
- Ability to work flexible hours, including weekends and holidays, as required.
- Diploma or degree in Hospitality Management or a related field is preferred.