job description
Join Shangri-La Group, a global leader in luxury hospitality, as an Assistant Manager – Food & Beverage (F&B) in the breathtaking destinations of Bali. This is your opportunity to elevate your career in a world-class environment where excellence in service and guest experience are paramount.
In this dynamic role, you will oversee the daily operations of our Lobby Lounge and Banquet functions, ensuring seamless execution, exceptional guest satisfaction, and operational efficiency. You will lead a talented team, foster a culture of excellence, and contribute to creating unforgettable dining experiences that align with Shangri-La’s reputation for luxury and sophistication.
Bali’s vibrant hospitality scene offers a unique blend of cultural richness and modern luxury, making it an ideal setting for professionals passionate about F&B management. Whether you’re coordinating high-profile events or enhancing day-to-day service standards, your leadership will play a pivotal role in maintaining our brand’s prestige.
If you are a driven, detail-oriented hospitality professional with a passion for delivering world-class service, we invite you to apply and become part of a team that values innovation, teamwork, and guest-centric excellence.
Responsibility
- Supervise and coordinate daily F&B operations in the Lobby Lounge and Banquet areas to ensure smooth service delivery and guest satisfaction.
- Lead, train, and mentor a team of F&B staff, fostering a culture of professionalism, efficiency, and exceptional service.
- Develop and implement standard operating procedures (SOPs) to enhance operational efficiency and maintain consistency in service quality.
- Collaborate with the culinary team to design innovative menus and ensure high standards of food presentation and quality.
- Monitor inventory levels, manage cost control, and optimize resource allocation to meet budgetary goals without compromising quality.
- Handle guest inquiries, complaints, and special requests with diplomacy and a solutions-oriented approach.
- Plan and execute banquets, events, and private dining experiences, ensuring flawless execution from setup to service.
- Conduct regular inspections of F&B outlets to ensure compliance with hygiene, safety, and brand standards.
Qualifications
- Minimum 3 years of experience in a supervisory or managerial role within Food & Beverage, preferably in a luxury hotel or resort.
- Proven track record in banquet operations, fine dining, or lounge management with a focus on guest experience.
- Strong leadership and team management skills, with the ability to inspire and develop staff.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- In-depth knowledge of F&B service standards, cost control, and inventory management.
- Ability to work flexible hours, including evenings, weekends, and holidays, in a fast-paced environment.
- Certification in food safety and hygiene (e.g., HACCP) is highly desirable.
- Passion for hospitality with a guest-first mindset and a commitment to continuous improvement.