job description
Are you a seasoned technical professional with a passion for field-based problem solving? We are seeking a highly skilled Senior Field Service Engineer (FSE) to join our elite technical team. In this pivotal role, you will act as the primary technical point of contact for our valued clients, ensuring the seamless installation, maintenance, and troubleshooting of sophisticated hardware and software systems.
As a Senior FSE, you will not only provide expert-level technical support but also serve as a trusted advisor to our customers, driving operational excellence and long-term satisfaction. The ideal candidate thrives in dynamic, fast-paced environments and possesses the unique ability to translate complex technical issues into actionable solutions that keep our client operations running at peak efficiency.
Responsibility
- Lead the installation, commissioning, and preventive maintenance of high-complexity equipment at client sites.
- Diagnose and resolve intricate hardware and software malfunctions with minimal downtime.
- Conduct professional training sessions for client operators to optimize system usage and routine maintenance.
- Serve as the escalation point for junior field technicians, providing technical guidance and mentorship.
- Collaborate closely with internal engineering and sales teams to provide feedback on product performance and customer requirements.
- Prepare comprehensive service reports and documentation for every site visit to ensure accurate record-keeping.
- Drive continuous improvement by identifying recurring technical issues and proposing sustainable engineering fixes.
Qualifications
- Diploma or Degree in Electrical, Mechanical, or Mechatronics Engineering (or equivalent technical certification).
- Minimum 5 years of hands-on experience as a Field Service Engineer or in a similar customer-facing technical support role.
- Strong analytical and troubleshooting skills with proficiency in reading technical schematics and manuals.
- Exceptional interpersonal and communication skills, with the ability to maintain composure under pressure.
- Proven ability to work independently with minimal supervision in diverse client environments.
- Valid driver’s license and willingness to travel within the Central Region as required.
- Proficiency in CRM software and standard MS Office applications for reporting and administrative duties.