job description
Join Dynamic Human Capital Pte Ltd as a Senior Executive, Service Excellence & Experience and play a pivotal role in shaping a patient-centric culture across our organization. This position is ideal for a passionate professional who thrives in driving service excellence, enhancing patient experiences, and fostering a culture of continuous improvement.
Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will lead initiatives that elevate service standards, empower staff through learning and development, and implement recognition programs that celebrate excellence. Your work will directly impact patient satisfaction and organizational success, making this a rewarding opportunity for those dedicated to making a difference in the hospitality and tourism sector.
If you are a strategic thinker with a proven track record in service excellence and a passion for creating memorable patient experiences, we invite you to apply and be part of our dynamic team.
Responsibility
- Develop and implement strategies to enhance patient experience and service excellence across all touchpoints.
- Lead and manage staff learning and development programs to ensure high service standards.
- Design and execute recognition initiatives to motivate and reward exceptional performance.
- Collaborate with cross-functional teams to foster a patient-centric culture.
- Monitor and analyze patient feedback to identify areas for improvement.
- Create and maintain service excellence standards and best practices.
- Conduct regular training sessions and workshops to upskill staff.
- Ensure compliance with organizational policies and industry regulations.
Qualifications
- Bachelor’s degree in Hospitality, Business Administration, or a related field.
- Minimum of 5 years of experience in service excellence, patient experience, or a similar role.
- Proven track record in developing and implementing service improvement initiatives.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in data analysis and reporting.
- Knowledge of industry best practices and trends in service excellence.
- Ability to work in a fast-paced and dynamic environment.