job description
Join Income Insurance Limited, a leading financial services firm, as a Senior Executive in Operations (Distribution Middle Office). This role offers a unique opportunity to grow with an expanding company while contributing to customer support, training, and reporting in a dynamic environment.
Based in beautiful Bali, you will play a pivotal role in ensuring seamless operations within the distribution middle office. Your expertise will help enhance customer satisfaction, streamline processes, and drive operational excellence.
If you are a detail-oriented professional with a passion for financial services and operations, this is your chance to make a meaningful impact in a supportive and innovative workplace.
Responsibility
- Oversee daily operations within the distribution middle office to ensure efficiency and compliance.
- Provide exceptional customer support, addressing inquiries and resolving issues promptly.
- Develop and deliver training programs for staff to enhance operational knowledge and skills.
- Generate and analyze reports to monitor performance and identify areas for improvement.
- Collaborate with cross-functional teams to streamline processes and improve workflows.
- Ensure adherence to regulatory requirements and company policies.
- Assist in the implementation of new systems and technologies to enhance operational capabilities.
- Mentor and guide junior team members to foster a culture of continuous learning and development.
Qualifications
- Bachelor's degree in Business Administration, Finance, or a related field.
- Minimum of 5 years of experience in operations, preferably within the financial services sector.
- Strong understanding of middle office functions and distribution processes.
- Excellent communication and interpersonal skills.
- Proven ability to analyze data and generate insightful reports.
- Proficiency in using operational software and tools.
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Familiarity with regulatory requirements in the financial services industry.