job description
Join Alliance Bank as a Senior Executive in Operations Administration, where you will play a pivotal role in supporting our collections and recoveries initiatives. This position is based in the vibrant heart of Bali (Kuta, Badung) and offers a unique opportunity to contribute to a dynamic financial institution while enjoying the island’s unparalleled work-life balance.
In this role, you will oversee daily operational requests, ensuring seamless execution of customer-centric solutions. Your expertise will drive efficiency in collections processes, enhance customer satisfaction, and uphold the bank’s commitment to excellence. This is a full-time position ideal for a detail-oriented professional with a passion for process optimization and team leadership.
Alliance Bank is a trusted name in the financial sector, known for its innovative approach and customer-first mindset. By joining our team, you’ll be part of a forward-thinking organization that values growth, collaboration, and impact.
Responsibility
- Manage and coordinate daily operational requests to support collections and recoveries activities.
- Ensure timely and accurate processing of customer inquiries and resolution of issues.
- Monitor and analyze operational workflows to identify areas for improvement and efficiency gains.
- Collaborate with cross-functional teams, including customer service and finance, to streamline processes.
- Prepare and present reports on operational performance, highlighting key metrics and trends.
- Implement best practices for risk management and compliance in collections processes.
- Train and mentor junior staff to enhance team productivity and service quality.
- Liaise with external partners or vendors to facilitate smooth operations where necessary.
Qualifications
- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
- Minimum 5 years of experience in operations administration, preferably in banking, financial services, or collections.
- Proven track record in managing operational workflows and improving process efficiencies.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills to engage with stakeholders at all levels.
- Proficiency in Microsoft Office Suite (Excel, Word) and operational management software.
- Knowledge of regulatory compliance in financial services is a plus.
- Ability to work under pressure, meet deadlines, and adapt to a fast-paced environment.