job description
Join the prestigious National University of Singapore as a Senior Executive in Housekeeping, where you will play a pivotal role in maintaining the highest standards of cleanliness and guest satisfaction across our luxury hospitality properties in Bali. This position offers a unique opportunity to lead a dedicated team in delivering exceptional service in some of the most sought-after destinations in Indonesia, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As a Senior Executive, you will oversee daily housekeeping operations, ensuring that guest rooms, public areas, meeting rooms, lounges, and lobbies are impeccably maintained. Your leadership will be instrumental in creating a welcoming and pristine environment that enhances the guest experience and upholds our reputation for excellence.
This role is ideal for a dynamic and detail-oriented professional with a passion for hospitality and a commitment to maintaining world-class standards. If you thrive in a fast-paced environment and are eager to contribute to a team that values precision and guest satisfaction, we invite you to apply and take the next step in your career with us.
Responsibility
- Supervise and coordinate daily housekeeping activities across guest rooms, public areas, meeting rooms, guest lounges, and lobbies to ensure adherence to luxury standards.
- Lead, train, and mentor a team of housekeeping staff, fostering a culture of excellence, teamwork, and continuous improvement.
- Conduct regular inspections of all areas to ensure cleanliness, hygiene, and compliance with established protocols and guest expectations.
- Manage inventory of housekeeping supplies, ensuring adequate stock levels and cost-effective procurement.
- Collaborate with other departments, such as front office and maintenance, to address guest requests and resolve issues promptly.
- Implement and monitor health and safety standards, ensuring a safe and secure environment for guests and staff.
- Develop and maintain housekeeping schedules, optimizing staff allocation to meet operational demands.
- Prepare and present reports on housekeeping performance, including guest feedback, compliance audits, and areas for improvement.
Qualifications
- Diploma or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in housekeeping management within the hospitality industry, preferably in a luxury or high-end property.
- Proven leadership skills with the ability to manage and inspire a diverse team.
- Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
- Excellent communication and interpersonal skills, with a guest-centric approach to service.
- Knowledge of health and safety regulations, as well as best practices in housekeeping and sanitation.
- Proficiency in using housekeeping management software and Microsoft Office Suite.
- Flexibility to work in shifts, including weekends and holidays, as required by operational needs.