job description
Join SATS, a global leader in gateway services and food solutions, as a Senior Executive / Assistant Manager in Catering Operations. Based in the vibrant heart of Bali, this role offers a unique opportunity to drive operational excellence in high-end catering services for aviation, hospitality, and premium events.
In this dynamic position, you will oversee end-to-end catering operations, ensuring seamless execution of world-class service standards. You’ll collaborate with cross-functional teams to innovate culinary solutions, optimize workflows, and maintain compliance with international food safety and hygiene regulations. Ideal for a results-driven professional with a passion for hospitality, this role combines strategic leadership with hands-on operational management in one of Asia’s most sought-after destinations.
At SATS, we empower our team to deliver exceptional experiences while fostering a culture of continuous improvement and career growth. If you thrive in fast-paced environments and are committed to excellence, we invite you to elevate your career with us in Bali’s thriving hospitality scene.
Responsibility
- Lead and supervise daily catering operations, ensuring adherence to SATS’ service standards and client expectations.
- Develop and implement operational policies, SOPs, and quality control measures to enhance efficiency and service delivery.
- Coordinate with culinary, logistics, and procurement teams to ensure timely and cost-effective production and delivery of catering services.
- Monitor compliance with food safety, hygiene, and HACCP standards, conducting regular audits and training for staff.
- Manage client relationships, addressing feedback and customizing solutions to meet diverse catering needs for aviation, hotels, and events.
- Optimize resource allocation, including staffing, equipment, and inventory, to maximize productivity and minimize waste.
- Analyze operational performance metrics and prepare reports to identify trends, risks, and improvement opportunities.
- Drive innovation in menu development, presentation, and service delivery to maintain SATS’ competitive edge in the luxury catering market.
Qualifications
- Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, or a related field.
- Minimum 5 years of experience in catering operations, with at least 2 years in a supervisory or managerial role.
- Proven track record in managing high-volume catering services for aviation, hotels, or large-scale events.
- Strong knowledge of food safety regulations (e.g., HACCP, ISO 22000) and quality management systems.
- Excellent leadership, communication, and problem-solving skills with the ability to work under pressure.
- Proficiency in operational software (e.g., ERP, inventory management) and Microsoft Office Suite.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Willingness to work flexible hours, including weekends and public holidays, as required by operational demands.