job description
Are you a dynamic and results-driven professional with a passion for e-commerce and client management? Join our team as a Senior Executive in Account Management (E-commerce) and play a pivotal role in driving growth and success for our clients. In this role, you will collaborate closely with brands and Key Account Managers to manage client accounts, identify growth opportunities, and deliver exceptional results.
Based in the vibrant and picturesque locations of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will have the opportunity to work in a stimulating environment while enjoying the unique culture and lifestyle that Bali offers.
If you are a strategic thinker with a proven track record in account management and a deep understanding of the e-commerce landscape, we invite you to apply and become a part of our innovative and forward-thinking team.
Responsibility
- Develop and maintain strong relationships with key clients, ensuring their needs and expectations are met and exceeded.
- Collaborate with internal teams to create and implement strategic account plans that drive growth and revenue.
- Analyze market trends and client data to identify new opportunities and areas for improvement.
- Provide regular reports and updates to clients and internal stakeholders on account performance and progress.
- Act as the primary point of contact for client inquiries and concerns, ensuring timely and effective resolution.
- Work closely with the sales and marketing teams to develop and execute campaigns that enhance client engagement and satisfaction.
- Stay up-to-date with industry trends and best practices in e-commerce and account management.
- Participate in client meetings and presentations, representing the company in a professional and knowledgeable manner.
Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 5 years of experience in account management, preferably in the e-commerce sector.
- Proven track record of managing client relationships and driving business growth.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
- Proficiency in using CRM software and other relevant tools for account management.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills with the ability to manage multiple accounts and projects simultaneously.