job description
Akulaku is seeking a dynamic and results-driven Senior E-Commerce Business Operation Manager with fluency in Mandarin to lead our marketplace operations in Bali. This role is pivotal in driving cross-functional alignment, optimizing sales performance, and ensuring operational excellence in our rapidly growing e-commerce ecosystem.
As the Senior E-Commerce Business Operation Manager, you will spearhead strategic initiatives to enhance marketplace efficiency, collaborate with key stakeholders, and leverage data-driven insights to maximize revenue growth. Your leadership will be instrumental in shaping the future of our e-commerce operations in Indonesia, with a focus on delivering exceptional customer experiences and driving sustainable business growth.
If you are a strategic thinker with a passion for e-commerce and a proven track record in operational management, we invite you to join our innovative team at Akulaku. This is a unique opportunity to make a significant impact in a thriving digital marketplace while enjoying the vibrant lifestyle of Bali.
Responsibility
- Lead and manage a high-performing marketplace team to achieve sales targets and operational excellence.
- Develop and implement strategic plans to optimize marketplace performance and drive revenue growth.
- Collaborate with cross-functional teams, including marketing, logistics, and customer service, to ensure seamless operations.
- Analyze market trends and customer insights to identify opportunities for business expansion and improvement.
- Oversee inventory management, pricing strategies, and promotional activities to enhance marketplace competitiveness.
- Monitor key performance indicators (KPIs) and provide regular reports to senior management.
- Ensure compliance with company policies, industry regulations, and best practices in e-commerce operations.
- Foster strong relationships with vendors, partners, and stakeholders to support business objectives.
Qualifications
- Bachelor's degree in Business Administration, E-Commerce, Marketing, or a related field.
- Minimum of 5 years of experience in e-commerce operations, business management, or a similar role.
- Fluency in Mandarin and English is required for effective communication with stakeholders.
- Proven track record of leading teams and driving operational efficiency in a fast-paced environment.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent leadership, communication, and interpersonal skills.
- Experience with e-commerce platforms, CRM systems, and digital marketing tools.
- Ability to work independently and collaboratively in a dynamic and multicultural environment.