job description
Are you a seasoned customer service professional looking to take your career to the next level? Join our dynamic Escalations Team as a Senior Customer Service Representative in beautiful Bali! In this pivotal role, you will serve as the primary point of contact for resolving complex customer issues, ensuring exceptional service delivery, and maintaining high customer satisfaction levels.
As a Senior Customer Service Representative, you will leverage your expertise to mentor junior team members, analyze customer feedback, and implement process improvements. This is a fantastic opportunity to work in a collaborative environment while enjoying the vibrant culture and lifestyle that Bali has to offer.
If you are passionate about delivering outstanding customer experiences and thrive in a fast-paced setting, we want to hear from you!
Responsibility
- Handle escalated customer inquiries and complaints with professionalism and empathy.
- Provide timely and accurate resolutions to complex customer issues.
- Mentor and train junior customer service representatives.
- Analyze customer feedback and trends to identify areas for improvement.
- Collaborate with cross-functional teams to enhance customer service processes.
- Maintain detailed records of customer interactions and resolutions.
- Ensure compliance with company policies and industry regulations.
- Contribute to the development of customer service best practices.
Qualifications
- Minimum of 3 years of experience in a customer service or support role.
- Proven track record of handling escalated customer issues.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Fluency in English; additional languages are a plus.
- Bachelor's degree in Business, Communications, or a related field is preferred.