job description
Join Trend Technologies as a Senior Customer Service Officer and become a key player in delivering exceptional service to our clients in the manufacturing, transport, and logistics sectors. Based in the vibrant regions of Bali, this role offers a dynamic work environment with a 5-day work week, competitive salary, and a comprehensive benefits package including medical insurance, meals, free uniforms, and performance bonuses.
As a Senior Customer Service Officer, you will lead customer interactions, resolve complex inquiries, and ensure seamless communication between clients and internal teams. Your expertise will drive customer satisfaction and operational efficiency, making you an integral part of our success.
If you are a proactive professional with a passion for customer service and a knack for problem-solving, we invite you to apply and grow your career with us in one of Bali’s most exciting locations.
Responsibility
- Lead and manage customer service operations, ensuring high levels of client satisfaction.
- Handle complex customer inquiries and complaints, providing timely and effective resolutions.
- Collaborate with cross-functional teams to streamline processes and improve service delivery.
- Develop and implement customer service policies and procedures to enhance efficiency.
- Monitor and analyze customer feedback to identify trends and areas for improvement.
- Train and mentor junior customer service staff to uphold company standards.
- Maintain accurate records of customer interactions and transactions.
- Represent the company professionally in all customer communications and interactions.
Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 3 years of experience in a customer service role, preferably in manufacturing, transport, or logistics.
- Excellent communication and interpersonal skills, with fluency in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Leadership skills with experience in training or supervising staff.
- High attention to detail and organizational skills.