job description
Join CEVA Logistics, a global leader in supply chain solutions, as a Senior Customer Service Executive (Seafreight). In this dynamic role, you will be a key player in our Air and Ocean department, delivering seamless and customer-focused logistics solutions. Based in Bali, you will collaborate with a dedicated team to ensure exceptional service delivery, optimize operational efficiency, and drive customer satisfaction in the seafreight sector.
This is an exciting opportunity for a seasoned professional to leverage their expertise in logistics and customer service, contributing to the success of a world-class organization. If you are passionate about logistics, thrive in a fast-paced environment, and are committed to excellence, we invite you to apply and grow your career with CEVA Logistics.
Responsibility
- Serve as the primary point of contact for seafreight customers, ensuring timely and accurate responses to inquiries and requests.
- Coordinate and oversee the end-to-end seafreight operations, including booking, documentation, and shipment tracking.
- Collaborate with internal teams, including operations, sales, and finance, to ensure seamless service delivery and customer satisfaction.
- Monitor and resolve customer issues, providing proactive solutions to enhance the overall customer experience.
- Maintain accurate records and documentation, ensuring compliance with company policies and industry regulations.
- Analyze customer feedback and operational data to identify trends and recommend improvements.
- Support the development and implementation of customer service strategies to drive business growth.
- Stay updated on industry trends, market conditions, and regulatory changes affecting seafreight operations.
Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 3-5 years of experience in customer service or operations within the logistics or seafreight industry.
- Strong understanding of seafreight processes, documentation, and regulatory requirements.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
- Proven problem-solving skills and the ability to work effectively under pressure.
- Proficiency in Microsoft Office Suite and logistics management software.
- Fluency in English; additional languages are a plus.
- Ability to work independently and as part of a team in a fast-paced environment.