job description
We are currently representing a prestigious Multi-National Corporation (MNC) in their search for a highly skilled Senior Customer Service Executive with specialized expertise in SAP SD (Sales and Distribution). This is a permanent, career-defining opportunity located in the vibrant One North business hub.
As a key member of the team, you will act as the primary liaison between the business and its clients, ensuring seamless order fulfillment, inventory management, and high-level query resolution. This role is ideal for a customer service professional who understands the technical intricacies of supply chain workflows within an SAP environment and is looking to add value to a global organization.
If you are a detail-oriented professional with a passion for operational excellence and customer satisfaction, we invite you to apply and advance your career with a market leader.
Responsibility
- Manage end-to-end customer order processing using SAP SD modules to ensure accuracy and timely delivery.
- Serve as the primary point of contact for key accounts, providing professional support and resolution for order-related inquiries.
- Collaborate cross-functionally with logistics, warehouse, and finance departments to optimize the supply chain workflow.
- Maintain and update customer master data and sales documentation within the SAP system.
- Monitor stock levels and manage back-order reports, proactively communicating status updates to stakeholders.
- Resolve complex billing, shipment, or product availability disputes through rigorous investigation and follow-up.
- Prepare regular sales performance reports and customer service metrics for management review.
Qualifications
- Diploma or Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum 3-5 years of experience in customer service or order fulfillment roles within an MNC environment.
- Hands-on proficiency with SAP SD (Sales and Distribution) is strictly required.
- Strong problem-solving skills with the ability to handle high-pressure situations.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- High level of proficiency in Microsoft Office Suite, particularly Excel.
- Demonstrated ability to work independently while contributing effectively to team goals.