job description
Join Celestica, a global leader in design, manufacturing, and supply chain solutions, as a Senior Customer Quality Engineer in beautiful Bali. In this pivotal role, you will drive customer satisfaction by ensuring the highest standards of product quality, collaborating with cross-functional teams to resolve complex quality issues, and implementing continuous improvement initiatives.
As a Senior Customer Quality Engineer, you will serve as the primary liaison between Celestica and its key clients, ensuring alignment with quality expectations and regulatory requirements. Your expertise will be instrumental in maintaining our reputation for excellence in the manufacturing, transport, and logistics sectors. This is a unique opportunity to work in a dynamic, international environment while enjoying the vibrant culture and lifestyle of Bali.
If you are a detail-oriented professional with a passion for quality assurance and a track record of delivering results in high-stakes manufacturing environments, we invite you to apply and take the next step in your career with Celestica.
Responsibility
- Lead customer quality investigations, root cause analysis (RCA), and corrective action (CAPA) processes to resolve quality issues efficiently.
- Act as the primary point of contact for customer quality concerns, ensuring timely and effective communication.
- Develop and implement quality control systems, standards, and procedures to enhance product reliability and compliance.
- Conduct regular audits (internal and external) to verify adherence to ISO, IATF, and other industry-specific quality standards.
- Collaborate with engineering, production, and supply chain teams to identify and mitigate quality risks in manufacturing processes.
- Analyze quality data and trends to proactively address potential defects and improve overall product performance.
- Train and mentor junior quality engineers and production staff on best practices in quality assurance.
- Prepare and present quality reports, metrics, and improvement plans to senior management and clients.
Qualifications
- Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, or related field); Master’s degree is a plus.
- Minimum 5+ years of experience in quality engineering, preferably in electronics manufacturing, automotive, or aerospace industries.
- Strong knowledge of quality management systems (QMS) such as ISO 9001, IATF 16949, or AS9100.
- Proven expertise in root cause analysis tools (e.g., 8D, 5 Why, Fishbone Diagram) and statistical process control (SPC).
- Excellent problem-solving, analytical, and communication skills with the ability to interact with global stakeholders.
- Experience with customer-facing quality roles and managing escalations in a high-pressure environment.
- Proficiency in MS Office, Minitab, or other data analysis tools; familiarity with ERP systems is a plus.
- Certifications such as Six Sigma (Green Belt/Black Belt), CQE (Certified Quality Engineer) are highly desirable.