job description
Join Watsons, Asia’s leading health and beauty retailer, as a Senior Customer Assistant in our vibrant Kuta, Bali location. This is your opportunity to elevate customer experiences in a fast-paced, dynamic retail environment while contributing to the success of a globally recognized brand.
As a Senior Customer Assistant, you will play a pivotal role in delivering exceptional service, driving sales, and maintaining operational excellence. Your expertise in customer engagement, product knowledge, and team leadership will help shape the in-store experience for our diverse clientele. Whether you’re assisting with beauty consultations, managing inventory, or mentoring junior staff, your contributions will directly impact customer satisfaction and business growth.
Watsons offers a competitive salary, comprehensive training, and a collaborative work culture where your talents are valued. If you’re passionate about retail, beauty, and creating memorable customer interactions, we’d love to hear from you!
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on health, beauty, and personal care products.
- Drive sales performance by achieving individual and team targets through upselling, cross-selling, and promotional activities.
- Maintain inventory accuracy by monitoring stock levels, restocking shelves, and conducting regular audits.
- Train and mentor junior staff on product knowledge, sales techniques, and customer service best practices.
- Handle cashier duties, including processing transactions, managing returns, and balancing the cash register.
- Ensure store presentation standards are met by arranging displays, signage, and promotional materials attractively.
- Resolve customer complaints professionally and escalate issues to management when necessary.
- Stay updated on new products, promotions, and industry trends to provide accurate and relevant recommendations.
Qualifications
- Minimum 2+ years of experience in retail, customer service, or a related field, preferably in health/beauty retail.
- Proven track record of meeting or exceeding sales targets in a fast-paced environment.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Strong product knowledge in cosmetics, skincare, or personal care (training provided for Watsons-specific products).
- Ability to lead and motivate a team, with prior supervisory experience being a plus.
- Proficiency in basic computer skills (POS systems, inventory management) and cash handling.
- Flexibility to work rotating shifts, including weekends and public holidays.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are advantageous.