job description
Join Watsons, Asiaâs leading health and beauty retailer, as a Senior Customer Assistant in the vibrant and growing market of Bali, Indonesia. With over 8,000 stores across 13 markets, Watsons is committed to delivering exceptional customer experiences while promoting health, wellness, and beauty. This is an exciting opportunity to be part of a dynamic team in one of the worldâs most sought-after tourist destinations, where youâll play a key role in driving customer satisfaction and sales growth.
As a Senior Customer Assistant, you will be the face of Watsons, ensuring our customers receive personalized, high-quality service in our stores across Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. Youâll leverage your retail expertise to mentor junior team members, optimize store operations, and contribute to a positive shopping experience that keeps customers coming back. If youâre passionate about retail, customer service, and thrive in a fast-paced environment, this role offers the perfect blend of professional growth and the chance to live and work in paradise.
Watsons offers a competitive salary, performance bonuses, employee discounts, and opportunities for career advancement within a global retail leader. Whether youâre a seasoned retail professional or looking to take the next step in your career, this is your chance to make an impact in Baliâs thriving retail sector.
Apply now and become part of a team that values excellence, innovation, and customer-centricity!
Responsibility
- Provide exceptional customer service by assisting shoppers with product inquiries, recommendations, and purchases to ensure a seamless and enjoyable shopping experience.
- Lead and mentor junior team members, fostering a collaborative and high-performance work environment.
- Drive sales targets by promoting products, upselling, and cross-selling to maximize revenue and customer satisfaction.
- Maintain store presentation standards, including merchandising, stock replenishment, and visual displays to enhance the shopping environment.
- Handle customer complaints and escalations professionally, ensuring resolutions that align with Watsonsâ service standards.
- Monitor inventory levels, conduct stock takes, and coordinate with the management team to ensure product availability.
- Assist in training new staff on company policies, product knowledge, and customer service best practices.
- Ensure compliance with health, safety, and hygiene standards in accordance with Watsonsâ guidelines and local regulations.
Qualifications
- Minimum of 3-5 years of experience in retail, preferably in a customer-facing role within the health, beauty, or FMCG sector.
- Proven leadership skills with experience mentoring or supervising junior team members.
- Strong communication and interpersonal skills, with fluency in English (additional languages such as Bahasa Indonesia or Mandarin are a plus).
- Ability to work in a fast-paced environment, multitask, and adapt to changing priorities.
- Customer-centric mindset with a passion for delivering outstanding service.
- Basic knowledge of retail operations, including inventory management, merchandising, and sales techniques.
- Flexibility to work on weekends, public holidays, and during peak hours as required.
- High school diploma or equivalent; additional certifications in retail or customer service are advantageous.