job description
Join Watsons, a leading name in health and beauty retail, as a Senior Customer Assistant in our vibrant Bali locations. This role is perfect for dynamic individuals passionate about delivering exceptional customer service and driving retail excellence in high-traffic environments.
As a Senior Customer Assistant, you will be the face of our brand, ensuring every customer interaction is memorable while supporting store operations and team leadership. This position offers a competitive salary, career growth opportunities, and the chance to work in some of Bali's most iconic shopping destinations.
If you thrive in fast-paced settings and have a knack for customer engagement, we’d love to hear from you!
Responsibility
- Provide outstanding customer service, assisting shoppers with product inquiries and recommendations.
- Lead by example, mentoring junior staff and ensuring adherence to company standards.
- Manage point-of-sale transactions, promotions, and loyalty programs efficiently.
- Maintain store presentation, including merchandising and inventory organization.
- Handle customer feedback and resolve complaints with professionalism.
- Support sales targets and contribute to store performance metrics.
- Assist in training new hires and fostering a positive team culture.
- Ensure compliance with health, safety, and hygiene protocols.
Qualifications
- Minimum 2 years of retail or customer service experience, preferably in a supervisory role.
- Excellent communication skills in English (additional languages are a plus).
- Strong interpersonal skills with a customer-centric mindset.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer literacy for POS systems and inventory management.
- Proactive attitude with problem-solving abilities.
- High school diploma or equivalent; retail certifications are advantageous.